Trafalgar Audio Links

In Talking Through My Hat: Patricia explores the range of personalities we have, how to identify these personality traits in others – using metaphorical ‘hats’ - and then how to handle and work with the range of personality styles.

Here is a sample from the CD, which is available with an informative Pocketbook. Each CD is £35 (includes p+p) and carries 1.5 hours CPD for lawyers. Discounts for 10+ copies.

Using Assertiveness to Manage Conflict: Adrian Towell gives some ideas on taking a firm stance as well as providing us with 9 + 1 Tips for Christmas!

9+1 Tips for Managing Conflict

• remain calm
• maintain neutral body language
• control the voice tone
• avoid emotional responses
• remain emotionally detached
• ask questions to encourage rational behaviour
• actively listen
• show empathy
• focus on actions and solutions
• try different approaches with different personalities

Over the last 20+ years, Adrian has been working very much within the financial, banking and professional services sectors, to help organisations manage the often conflicting cultures and priorities to achieve high dynamic and high performing teams and excellent managers.

Recently, Adrian and Steve Whitbourn have been putting together a series of tailored audio CD’s for Zurich as part of their ongoing follow up training programmes and would be delighted to talk to you about methods and approaches. For more information, email Adrian: Adrian@trafalgarpeople.com

We are also able to tailor the CDs – and we have just produced a new range for one of our major Insurance clients on Managing Conflict.