Member of the Chartered Institute of Personnel & Development

Work History

• 1979 - 1990 Manager in various posts of a major national Building Society in Branch, Regional and Head Office functions of Sales & People Development
• 1990 to date Partner in Trafalgar – The People Business

Skilled in consulting and facilitating in the following areas:

• Management & Supervisory Development
• Director/Partner Development
• Communication & Presentation Skills
• Business and Sales Development
• Redundancy Counselling & Support
• Customer/Client Relationships (Customer care)
• Performance Coaching & Facilitation + 1:1 support

Recent assignments for clients include:

• Designing, co-ordinating and facilitating Senior Management and Supervisory Development Workshops for a number of organisations based on company competencies
• Designing, developing and co-ordinating development and education programmes from the needs analysis stage through to course development and delivery, linked to, recruitment and selection, assessment centres and competencies
• Developing a coaching culture through a modular based programme across a country network
• Managing a project team of internal trainers and associates through a 400+ day delivery customer service programme using a cascade training approach through 'in house' deliverers
• Linking closely with new and existing call centres involving customer service, coaching and tele service techniques
• Providing redundancy counselling and support via the Rejeuvenation Programme for major clients, for Senior and Middle Management
• Supporting internal functional experts with one-to-one support and mentoring